Emergency & Storm Response
Rapid Response Tree Services
Safe and reliable emergency works
Urgent call outs
When urgent tree concerns arise — such as suspected failure — our qualified arborists can attend site promptly to carry out an expert assessment. Our team members are trained in the VALID tree risk assessment method, ensuring a consistent and professional approach.
After inspection, we’ll recommend the most appropriate solution, whether addressing structural integrity issues or root failure, restoring crown integrity, or undertaking full removal if required.
Emergency and Storm Response
Fire, flood, or extreme weather events may impact a tree’s integrity. Our team is trained to inspect and assess trees that may have been damaged or experienced failure after an extreme event and is equipped to perform essential clean-up and tree management work to reduce the remaining hazards on site.
When should you call us?
- We always recommend residents check with their insurer before proceeding with the removal of storm-damaged trees/make safe work, as the assessor may need to approve the claim to ensure you are compensated.
- If it is a matter of urgent personal safety, always call 000.
Frequently Asked Questions
Can I call you to remove a branch that’s damaged my roof before my insurance claim has gone through?
You can, especially if it’s likely to cause more damage; however, there is always a risk your insurer may not reimburse you. For the best chance of getting your expenses paid back, always contact your insurance first, document your damage (including pictures) and keep all invoices and communication from Treasure Trees.
Do I have to pay upfront, or does my insurance pay you?
It depends on whether the insurer approves the claim. We always recommend calling your insurer first to understand the process. Every insurer has a slightly different process, and policies vary, so it’s better to err on the side of caution.
What if a tree brought a powerline down?
Ensure you stay well clear and call EvoEnergy immediately. You should assume all fallen powerlines are live, so keep your distance. After EvoEnergy has cleared the area of electrical risk, we can manage the tree hazards.
What is ‘make safe’ work?
Do you work with insurance companies?
We have extensive experience working with insurance companies and their intermediaries to complete emergency work. While we do have a feel for the process, we recommend calling your insurer immediately to get your claim started as soon as possible.
Local Arborists, Exceptional Safety
Your Trusted Canberra Arboriculture Experts
As Canberra’s leading tree care specialists, Timbertops delivers reliable, expert arborist services, ensuring safety, sustainability, and exceptional quality for your home, business, or government projects.